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Warranty Information

Last Updated: October 9th, 2025

Our Commitment to Quality

At Adam’s Pool and Spa Service, we stand behind every service we perform and every piece of equipment we install. Our comprehensive warranty program reflects our commitment to quality workmanship, reliable equipment, and long-term customer satisfaction.

Our Philosophy: We don’t just complete a job and move on. We’re here “from digging the hole till forever” – providing ongoing support and standing behind our work for years to come.

Warranty Overview

Adam’s Pool and Spa Service provides multiple levels of warranty coverage:

  1. Service Workmanship Warranty – Our guarantee on all service and repair work
  2. Equipment Installation Warranty – Coverage on parts and labor for installations
  3. Manufacturer Equipment Warranties – Standard and enhanced manufacturer coverage
  4. Extended Warranty Programs – Premium coverage through certified partnerships
  5. Specialty Warranties – Unique coverage for specific services and installations
  6. Satisfaction Guarantee – Our money-back promise on all services

1. Service Workmanship Warranty

Coverage Details

All repair work and service performed by Adam’s Pool and Spa Service includes a one-year parts and labor warranty.

What’s Covered:

Coverage Period: 12 months from date of service completion

What This Means: If something we repaired or serviced fails due to our workmanship or the parts we installed within one year, we’ll come back and fix it at no additional charge for parts or labor.

Services Included Under Workmanship Warranty:

✓ Pool pump repairs and installations
✓ Pool heater repairs and installations
✓ Filter repairs and installations
✓ Motor repairs and replacements
✓ Plumbing repairs
✓ Electrical work on pool equipment
✓ Gas line installations and repairs
✓ Control system installations
✓ Lighting installations
✓ Chemical feeder repairs
✓ Valve replacements
✓ Leak detection and repairs

What’s Not Covered:

✗ Damage caused by improper use or maintenance
✗ Normal wear and tear on equipment
✗ Damage from acts of nature (lightning, floods, earthquakes)
✗ Damage caused by third parties
✗ Repairs or modifications by non-authorized persons
✗ Failure to follow recommended maintenance schedules
✗ Chemical imbalances caused by owner additions
✗ Pre-existing conditions not related to our service

2. Equipment Installation Warranty

Standard Installation Warranty

All equipment installations include comprehensive parts and labor coverage.

Coverage: 1 year parts and labor through Adam’s Pool and Spa Service

Covered Equipment:

What We Guarantee:

Professional Installation Benefits

When you choose Adam’s Pool and Spa Service for equipment installation:

✓ Licensed Contractor Installation – Ensures manufacturer warranty validity
✓ Certified Installer Status – Enhanced warranties on select brands
✓ Code Compliance – Meets all local electrical and plumbing codes
✓ Proper Sizing – Equipment matched to your pool’s specific needs
✓ Quality Materials – Professional-grade parts and connections
✓ Complete Testing – Thorough system testing before completion

3. Manufacturer Equipment Warranties

Standard Manufacturer Warranties

All equipment we install comes with manufacturer warranties. Important: Most manufacturers require installation by a licensed contractor for warranty validity.

Typical Manufacturer Warranty Periods:

Equipment TypeStandard Warranty
Pool Pumps1-3 years
Pool Heaters1-2 years (heat exchanger may have longer coverage)
Pool Filters1-2 years
Salt Systems1-3 years
Automation Systems1-3 years
LED Lighting2-5 years
Pool Cleaners1-3 years

Why Licensed Installation Matters:

Many manufacturers void warranties if equipment is not installed by a licensed contractor. Our licensed installation protects your warranty coverage.

Jandy Certified Installer – Enhanced Warranties

Adam’s Pool and Spa Service is a Jandy Certified Installer, which provides significant benefits to our customers:

Extended Warranty Coverage:

Additional Benefits:

Jandy Equipment We Install:

Pentair Equipment Expertise

We are expert installers of Pentair equipment with equal expertise to our Jandy certification.

Pentair Standard Warranties:

Pentair Equipment We Install:

4. Extended Warranty Programs

Multi-Equipment Package Warranty

Install three or more pieces of equipment together and receive extended warranty coverage up to 5 years on everything.

Qualifying Equipment Combinations:

Complete System Package:

Dual Equipment Package:

Why Package Installations Save Money:

Energy-Efficient Equipment Warranties

Variable speed pumps and energy-efficient equipment often include enhanced warranty coverage.

Variable Speed Pump Benefits:

Our Recommendation: When replacing a pump, upgrading to variable speed not only saves energy costs but also includes better warranty protection.

5. Specialty Warranties

Surface Installation – Lifetime Warranty

Through our partnership with NPT.com, we offer lifetime warranty coverage on pool surface installations.

Coverage Includes:

What Makes This Special:

“People are really like, ‘Oh shit,’ when I say that.” – This is an industry-leading warranty that most competitors cannot offer.

Lifetime Warranty Benefits:

Requirements for Lifetime Warranty:

Surface Selection Tool: We provide a website tool that shows you exactly what your water will look like with different surface choices, ensuring you get the look you want while maintaining lifetime warranty coverage.

Pool Construction Warranty

New pool construction includes comprehensive 5-year warranty coverage on complete equipment packages.

What’s Covered:

Construction Warranty Includes:

Our Construction Promise: “From digging the hole till forever” – We’re with you for the entire life of your pool, not just the construction phase.

6. Satisfaction Guarantee

Money-Back Guarantee

We guarantee satisfaction or your money back on all services.

How It Works:

  1. Perform the Service: We complete work to our highest standards
  2. Your Evaluation: You evaluate the quality and results
  3. Not Satisfied? Contact us immediately
  4. We Make It Right: We return to address any concerns at no charge
  5. Still Not Satisfied? Full refund, no questions asked

Our Commitment: “We always come back out, for sure. We’ll never not. Always. Always.”

Track Record: “I can’t even off the top of my head remember any time that this has ever happened” – because we get it right the first time and stand behind our work.

What Our Guarantee Covers

✓ Quality of workmanship
✓ Equipment functionality
✓ Professional service standards
✓ Communication and responsiveness
✓ Cleanliness of work area
✓ Completion as promised
✓ Results matching expectations

7. Commercial Property Warranties

Multi-Property Coverage

For property management companies and commercial clients managing multiple properties:

Benefits:

Commercial Equipment Warranties:

Warranty Claim Process

How to File a Warranty Claim

Step 1: Contact Us Immediately

Step 2: Provide Information

Step 3: We Evaluate

Step 4: We Resolve

Step 5: Follow-Up

Response Time for Warranty Claims

Standard Warranty Claims: Within 24-48 hours
Emergency Warranty Issues: Same day or next business day
Non-Emergency Equipment Issues: Within 2-3 business days

We Guarantee:

Warranty Maintenance Requirements

Protecting Your Warranty Coverage

Most warranties require proper maintenance to remain valid. Here’s what you need to know:

For Equipment Warranties:

Required Maintenance:

Our Weekly Maintenance Clients: Automatically meet all maintenance requirements because we handle everything.

Self-Maintained Pools: Must follow our recommended maintenance schedule and keep records to ensure warranty validity.

Water Chemistry Requirements

Proper water balance protects equipment and maintains warranty coverage:

Chemical Damage: Equipment damage from improper water chemistry is not covered under warranty.

Our Solution: Weekly maintenance service includes chemical balancing, ensuring water chemistry never threatens your warranty coverage.

Record Keeping

Keep Records Of:

We Keep Records Too: All service records are maintained in our system, but we recommend keeping your own copies as backup.

What Voids a Warranty

Common Warranty Violations

Warranties may be voided by:

❌ Unauthorized Repairs

❌ Improper Maintenance

❌ Misuse or Abuse

❌ Environmental Damage

❌ Third-Party Modifications

❌ Commercial Use of Residential Equipment

Protecting Your Warranty

Best Practices: ✓ Use only licensed contractors (like us) for repairs
✓ Follow all manufacturer maintenance guidelines
✓ Contact us before making any system modifications
✓ Maintain proper water chemistry at all times
✓ Schedule regular professional maintenance
✓ Keep all service documentation
✓ Report problems early before they worsen

Transferable Warranties

Selling Your Property?

Many of our warranties are transferable to new property owners.

Transferable Coverage:

Transfer Process:

  1. Contact us before property sale closes
  2. Provide new owner information
  3. We update records and provide documentation
  4. New owner receives warranty information
  5. Service relationship continues seamlessly

Real Estate Value: Active warranties on pool equipment and recent professional service add value to property sales.

Warranty vs. Service Call

Understanding the Difference

Warranty Service (No Charge):

Regular Service Call (Standard Rates Apply):

We’ll Always Be Upfront: Before performing any work, we’ll tell you whether it’s covered under warranty or if charges will apply.

Frequently Asked Questions

Do I need to register my equipment warranty?

Some manufacturers require registration. We’ll help you register equipment during installation and provide all necessary documentation.

What if I move to a new home?

Our service relationship can continue at your new property if within our service area. Some warranties may be transferable; contact us for details.

Can I get extended warranty coverage after installation?

Some manufacturers offer extended warranty purchases within a limited time after installation. Ask us about options for your specific equipment.

What happens if a part is discontinued?

We’ll find a suitable replacement that meets or exceeds the original specifications and maintain warranty coverage on our workmanship.

Do you honor warranties from other contractors?

We honor manufacturer warranties regardless of who installed the equipment. However, previous contractor workmanship warranties must be addressed with the original installer.

How long do I have to report a warranty issue?

Report issues as soon as you notice them. Delaying may allow problems to worsen and could complicate warranty claims.

What if I’m not sure if something is covered?

Call us! We’ll review your warranty coverage and let you know what’s covered before scheduling service.

Does regular maintenance really affect my warranty?

Yes. Most manufacturers require proper maintenance for warranty validity. Our weekly service ensures you always meet these requirements.

Our Warranty Promise

Why Our Warranties Matter

Industry Leadership: We don’t just meet industry standards – we exceed them. Our lifetime surface warranty, extended equipment coverage, and comprehensive service guarantees are among the best in the business.

Long-Term Partnership: We’re not interested in one-time transactions. Our warranty programs reflect our commitment to long-term relationships with every customer.

Local Accountability: We’ve been serving Long Beach and surrounding areas for 15 years. We’re not going anywhere, and we’ll be here to honor every warranty we offer.

Education-First Approach: Our “Pool School” method ensures you understand your equipment, maintenance requirements, and warranty coverage. Informed customers are empowered customers.

What Sets Us Apart

Comprehensive Coverage: From basic repairs to lifetime surface warranties, we offer the most comprehensive warranty program in the area.

Certified Expertise: Our Jandy certification and Pentair expertise mean enhanced warranty coverage for our customers.

Standing Behind Our Work: “We always come back out, for sure. We’ll never not. Always. Always.” – That’s not just a quote, it’s our commitment.

Transparent Communication: We explain exactly what’s covered, what’s not, and why. No fine print surprises.

Contact Us About Warranties

Questions About Warranty Coverage?

We’re Here to Help:

📞 Phone: (562) 522-2203
📧 Email: [Your email address]
📍 Address: 910 E 72nd St, Long Beach, CA 90805

Office Hours: [Your business hours]

When to Contact Us:

Service Areas:

We provide warranty service throughout:

Legal Information

Complete Warranty Terms

This page provides an overview of warranty coverage. Complete warranty terms are provided in writing at the time of service or installation. In case of any conflict between this page and written warranty documents, the written warranty terms prevail.

Limitation of Liability

Warranty coverage is limited to repair or replacement of defective parts and labor as specified. We are not liable for consequential damages, property damage, or losses resulting from equipment failure.

California Law

All warranties are governed by California state law and applicable federal regulations, including the Magnuson-Moss Warranty Act.

Warranty Modifications

We reserve the right to modify warranty terms for future services. Existing warranties remain in effect under their original terms.

Our Bottom Line: We stand behind everything we do. That’s not just good business – it’s the right way to treat our customers and our community.

For detailed warranty information specific to your equipment or service, contact Adam’s Pool and Spa Service at (562) 522-2203.

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