Last Updated: October 9th, 2025
Our Emergency Service Commitment
Pool and spa emergencies don’t happen on a convenient schedule. At Adam’s Pool and Spa Service, we understand that equipment failures, leaks, and urgent repairs can disrupt your life, threaten your property, and create safety hazards. That’s why we offer comprehensive emergency service to protect your investment and provide peace of mind.
Our Promise: “We always get out there within 24 hours” for emergency repairs.
What Constitutes a Pool/Spa Emergency?
Tier 1: Critical Emergencies (Immediate Response Priority)
These situations require immediate attention due to safety risks or potential for significant property damage:
Safety Hazards:
- Electrical issues near water (sparking, exposed wiring, shock risk)
- Gas leaks from pool heaters
- Broken or missing drain covers creating entrapment risk
- Chemical spills or dangerous fume situations
- Structural damage creating safety hazards
Property Damage Risks:
- Major plumbing leaks causing flooding or water damage
- Equipment failure causing continuous water overflow
- Burst pipes or ruptured equipment
- Backflow into home or property
- Pump failure in freezing conditions (rare in Southern California)
Response Time: Same day or within hours depending on time of call
Tier 2: Urgent Equipment Failures (24-Hour Response)
Equipment failures that affect pool/spa functionality but don’t pose immediate safety risks:
Equipment Breakdowns:
- Pool pump failure (no circulation)
- Heater failure (especially during cold weather or planned events)
- Complete filtration system failure
- Control system malfunction affecting multiple components
- Salt system or chlorination equipment failure
- Severe chemical imbalance requiring immediate intervention
Event-Critical Situations:
- Equipment failure before scheduled party or gathering
- Green pool emergency before family event
- Spa malfunction before planned use
- Equipment breakdown at commercial/rental property
Response Time: Within 24 hours, often same day
Tier 3: Non-Emergency Priority Service (2-3 Business Days)
Issues that need attention but aren’t emergencies:
Standard Repairs:
- Minor leaks not causing immediate damage
- Single light malfunction
- Timer or automation programming issues
- Routine equipment replacement needs
- Water chemistry adjustments
- Filter cleaning needs
- Cosmetic issues or minor repairs
Response Time: Within 2-3 business days, scheduled at mutual convenience
Emergency Service Availability
Service Hours
Standard Business Hours: Monday – Friday: [Your hours] Saturday: [Your hours if applicable] Sunday: [Your hours if applicable]
Emergency Service Available:
- After-hours emergency calls accepted 24/7
- Evening and weekend emergency response
- Holiday emergency service (with premium rates)
How to Reach Us for Emergencies:
📞 Emergency Phone Line: (562) 522-2203
📧 Email: [Your email] (monitored regularly, but call for true emergencies)
💬 Text: [If you offer text service] (include “EMERGENCY” in message)
When You Call: Our dedicated office manager handles all calls. If after hours, leave a detailed voicemail including:
- Your name and callback number
- Property address
- Nature of emergency
- Any safety concerns
- Best time to reach you
Response Guarantee: “We always will call you back by the end of the day” – often much sooner for emergencies.
Emergency Service Areas
Primary Emergency Service Area
Immediate response available throughout:
- Long Beach (all neighborhoods)
- Seal Beach
- Los Alamitos
- Rossmoor
- Belmont Shore
- Naples
- Bixby Knolls
- Alamitos Heights
Extended Emergency Service Area
24-hour emergency service available in:
- Bellflower
- Lakewood
- Downey
- Paramount
- Westminster
- Cypress
- Signal Hill
- Carson (bordering areas)
Note: Response times may vary slightly based on current technician location and traffic conditions.
Emergency Service Process
Step 1: Initial Contact
When You Call Us:
- Describe the Situation
- What’s not working or what happened
- Any safety concerns or hazards
- Current conditions (water leaking, no power, etc.)
- How long the problem has been occurring
- Assessment Questions
- We’ll ask specific questions to understand the urgency
- Determine if it’s a safety issue requiring immediate response
- Identify what equipment is affected
- Assess whether temporary measures can help
- Safety First
- We’ll provide immediate safety instructions if needed
- Advise on shutting off equipment if appropriate
- Guide you on protecting property until we arrive
- Address any electrical or gas safety concerns
Step 2: Emergency Dispatch
Our Response:
Critical Emergencies (Tier 1):
- Immediate dispatcher notification
- Technician assigned within 30 minutes
- ETA provided on initial callback
- Safety instructions provided immediately
Urgent Failures (Tier 2):
- Same-day or next-day appointment scheduled
- Specific arrival window provided
- Technician assignment confirmed
- Follow-up call to confirm appointment
What We’ll Tell You:
- Expected arrival time or time window
- Assigned technician name
- What to expect during the visit
- Any preparations you should make
- Estimated service call fees
Step 3: On-Site Emergency Service
What Happens When We Arrive:
- Safety Assessment
- Evaluate all safety hazards first
- Make area safe before beginning work
- Identify immediate risks to property or people
- Problem Diagnosis
- Thorough inspection of affected equipment
- Identify root cause, not just symptoms
- Check related systems that may be affected
- Use professional diagnostic equipment
- Clear Communication
- Explain what we found in understandable terms
- Discuss repair options and alternatives
- Provide transparent pricing before work begins
- Get your approval before proceeding
- Emergency Repair
- Complete repairs with available equipment
- Source parts immediately if needed
- Implement temporary solutions if permanent fix requires special order
- Test all systems thoroughly before leaving
- Follow-Up Plan
- Schedule any additional work needed
- Provide maintenance recommendations
- Explain warranty coverage
- Give you direct contact for any concerns
Step 4: Post-Service Follow-Up
Within 24-48 Hours:
- Follow-up call to ensure problem is resolved
- Answer any additional questions
- Schedule preventive maintenance if needed
- Provide written service documentation
Emergency Service Fees
Transparent Emergency Pricing
We believe in upfront, honest pricing with no surprises. Emergency service may include additional fees due to after-hours response, priority scheduling, and immediate availability.
Standard Service Call Fees
During Business Hours:
- Standard diagnostic fee applies
- Fee typically applied toward repair costs
- Waived for weekly maintenance customers
After-Hours Emergency Service:
- Emergency service premium applies
- Reflects immediate response priority
- Higher technician costs for after-hours availability
Weekend & Holiday Service:
- Weekend premium rates
- Holiday premium rates (major holidays)
- Justified by guaranteed availability
What’s Included in Emergency Service Call
✓ Priority response within guaranteed timeframe
✓ Professional diagnostic assessment
✓ Safety evaluation and immediate hazard mitigation
✓ Expert problem identification
✓ Repair options and cost estimates
✓ Parts sourcing and procurement
✓ Complete system testing
✓ Follow-up support
Cost Transparency
Before We Start Work:
- Emergency service call fee explained upfront
- Repair cost estimates provided before beginning
- Parts costs disclosed clearly
- Payment options discussed
- You approve all costs before we proceed
No Hidden Fees:
- Trip charges stated upfront
- Parts costs disclosed before ordering
- Labor rates explained clearly
- Any additional costs discussed and approved
For Weekly Maintenance Customers: Special consideration on emergency service fees for our regular maintenance clients.
Emergency Situations by Type
Electrical Emergencies
Common Electrical Issues:
- Pump motor sparking or smoking
- Tripped breakers that won’t reset
- GFCI constantly tripping
- Exposed wiring near water
- Electrical panel issues affecting pool equipment
- Lighting system failures with safety concerns
Immediate Actions (Before We Arrive):
- Turn off circuit breaker to pool equipment
- Keep people away from pool area
- Do not attempt to touch electrical components
- Avoid standing water near electrical equipment
Our Emergency Response:
- Licensed electrical expertise for all pool systems
- Code-compliant emergency repairs
- Complete electrical safety inspection
- Permanent solutions, not temporary patches
Plumbing Emergencies
Critical Plumbing Issues:
- Major leaks causing flooding
- Burst pipes or equipment
- Underground line breaks
- Skimmer or return line failures
- Equipment leaks damaging property
- Backflow or drainage problems
Immediate Actions (Before We Arrive):
- Shut off pool equipment if leaking
- Turn off automatic fill valve if applicable
- Divert water away from structures
- Document damage with photos
- Contain water if possible
Our Emergency Response:
- Complete plumbing expertise for all pool systems
- Pressure testing to identify leak sources
- Underground leak detection equipment
- Professional-grade repairs that last
- Gas line expertise for heater issues
Equipment Failures
Critical Equipment Breakdowns:
Pump Failures:
- Complete loss of circulation
- Motor won’t start or run
- Loud grinding or unusual noises
- Overheating or smoking
- Electrical issues preventing operation
What Happens Without Circulation:
- Water stagnation within hours
- Chemical stratification
- Algae growth begins
- Filter effectiveness eliminated
- Water clarity deteriorates rapidly
Our Emergency Response:
- Carry common replacement parts on trucks
- Can source specialty equipment quickly
- Expert diagnosis of repairable vs. replace
- Variable speed upgrade options discussed
- Temporary solutions if needed
Heater Failures:
- No heat production
- Gas leaks or gas smell
- Pilot light won’t stay lit
- Error codes or system lockouts
- Strange noises or cycling issues
Critical for:
- Spa use in cooler months
- Therapeutic needs
- Planned events or gatherings
- Commercial/rental properties
- Pool therapy or exercise programs
Our Emergency Response:
- Gas line safety expertise
- All major brands serviced
- Manufacturer-certified repairs
- Energy-efficient replacement options
- Safety testing before leaving
Filter System Failures:
- Filter housing leaks
- Valve malfunctions
- Cartridge or grid damage
- Pressure issues
- Complete filtration loss
Impact:
- Water clarity deteriorates
- Chemical effectiveness reduced
- Circulation compromised
- Potential for green pool
- Safety concerns in commercial pools
Our Emergency Response:
- All filter types serviced (sand, cartridge, DE)
- Replacement parts availability
- Upgrade recommendations
- Eco-friendly filter media options
- Complete system optimization
Water Quality Emergencies
Critical Water Chemistry Issues:
- Extremely imbalanced pH (dangerous levels)
- Chemical contamination or over-chlorination
- Algae bloom affecting usability
- Green or black pool conditions
- Cloudy water with visibility concerns
- Foul odors indicating problems
Health and Safety Risks:
- Eye and skin irritation
- Respiratory issues from chemical imbalance
- Bacterial growth concerns
- Slip hazards from algae
- Equipment corrosion from chemistry
Our Emergency Response:
- Professional water testing and analysis
- Proper chemical balance restoration
- Algae treatment and prevention
- Shock treatment when needed
- Education on maintaining proper chemistry
- Follow-up testing to ensure stability
For Commercial Properties: Emergency water quality service is critical for:
- Health department compliance
- Liability protection
- Guest safety and satisfaction
- Maintaining business operations
Commercial Property Emergency Service
Priority Service for Commercial Clients
We understand that pool downtime at commercial properties affects your business, reputation, and revenue.
Commercial Property Types We Serve:
- Hotels and resorts
- Apartment complexes and condos
- Fitness centers and gyms
- Community associations
- Rental properties and Airbnbs
- Therapeutic facilities
- Municipal facilities
Commercial Emergency Benefits
Enhanced Response:
- Priority scheduling for commercial clients
- Account manager direct contact
- Multiple-property coordination
- After-hours access arrangements
- Preventive maintenance scheduling
Business Protection:
- Minimize downtime and revenue loss
- Protect against liability issues
- Maintain health code compliance
- Preserve guest satisfaction
- Protect property reputation
Dedicated Support: For maintenance managers and property managers:
- Direct technician contact
- Streamlined approval process
- Corporate billing arrangements
- Service documentation for records
- Preventive maintenance programs
Preventing Emergencies
Proactive Maintenance Reduces Emergencies
The Reality: “The service will pay the bills forever” – because regular maintenance prevents most emergencies.
Our Prevention Approach:
Weekly Maintenance Service:
- Catch problems before they become emergencies
- Regular equipment inspection and monitoring
- Proper water chemistry prevents damage
- Filter maintenance prevents system failures
- Early warning of developing issues
Equipment Monitoring:
- Listen for unusual sounds
- Monitor performance indicators
- Check for leaks or drips
- Inspect electrical connections
- Test safety systems
Seasonal Preparation:
- Pre-summer equipment checks
- Heater testing before cold weather
- Winterization when needed
- Post-storm inspections
Education Prevents Problems
Our “Pool School” Approach: We spend 30-40 minutes with new customers explaining everything, because educated customers:
- Spot problems early
- Understand warning signs
- Know when to call for help
- Avoid actions that cause damage
- Maintain equipment properly between visits
Warning Signs to Watch For:
- Unusual noises from equipment
- Changes in water clarity
- Pressure gauge fluctuations
- Leaks or drips
- Circuit breakers tripping
- Error codes or warning lights
- Chemical consumption changes
- Water level drops
When to Call (Before It’s an Emergency):
- Equipment sounds different
- Pool water won’t stay balanced
- Reduced circulation or pressure
- Any visible leaks
- Equipment cycling on/off frequently
- Unusual chemical demand
- Water level dropping unexpectedly
Emergency Preparedness Tips
What You Can Do Before Emergencies Happen
Know Your System:
- Understand where main shut-offs are located
- Know your circuit breaker panel
- Identify gas shut-off valve location
- Keep equipment model numbers recorded
- Maintain service records
Keep Our Contact Information Handy:
- Save emergency number in phone: (562) 522-2203
- Post number near pool equipment
- Share with property managers or renters
- Include in emergency contact list
Basic Emergency Supplies:
- Pool cover (if applicable)
- Submersible pump for water removal
- Tarp for covering equipment
- Flashlight for night inspections
- Basic tools for minor adjustments
Document Your Pool:
- Take photos of equipment setup
- Record model and serial numbers
- Keep warranty information accessible
- Maintain service history
- Note original installation dates
Frequently Asked Questions
How quickly can you respond to emergencies?
Critical emergencies (safety hazards, major leaks): Same day, often within hours
Urgent equipment failures: Within 24 hours guaranteed, often same day
Non-emergency issues: Within 2-3 business days
What if my emergency happens on a weekend or holiday?
We provide emergency service 7 days a week, including holidays. Premium rates may apply for after-hours, weekend, and holiday service.
How much does emergency service cost?
Emergency service fees vary based on timing (business hours vs. after-hours), day of week, and nature of emergency. We provide clear pricing before beginning work.
Do you charge extra to come out for emergencies?
Emergency service calls may include priority service fees. However, we apply service call fees toward repair costs, and we always provide transparent pricing upfront.
What if you can’t fix the problem during the emergency visit?
We’ll implement temporary solutions to make the situation safe and functional, then schedule follow-up service to complete permanent repairs.
Do I need to be present for emergency service?
Ideally yes, for approval of repairs and costs. However, we can work with property managers, tenants, or family members if you provide authorization.
What forms of payment do you accept for emergency service?
We accept cash, checks, credit cards, and digital payment methods. Payment arrangements can be discussed for regular customers.
Are your emergency technicians licensed and insured?
Yes. Adam’s Pool and Spa Service maintains proper contractor licensing and comprehensive liability insurance for all services, including emergencies.
What areas do you cover for emergency service?
We provide emergency service throughout Long Beach, Seal Beach, Los Alamitos, Rossmoor, Bellflower, Lakewood, Downey, Paramount, Westminster, and Cypress.
Can I prevent pool emergencies?
Yes! Regular professional maintenance prevents most emergencies. Our weekly service customers rarely experience emergency situations because we catch problems early.
What if I’m not sure if my situation is an emergency?
Call us! We’ll help you assess the situation and determine the appropriate response level. It’s better to call and ask than to let a problem worsen.
Do weekly maintenance customers get priority for emergencies?
Yes. Our regular maintenance customers receive priority scheduling because we value the ongoing relationship and want to protect their investment.
Our Emergency Service Guarantee
What You Can Count On
Rapid Response: “We always get out there within 24 hours” for emergency repairs – often much faster for critical situations.
Clear Communication: “We always will call you back by the end of the day” – we respond promptly to all emergency calls.
Professional Service: “We always come back out, for sure. We’ll never not. Always. Always.” – We stand behind our emergency repairs completely.
Comprehensive Expertise: 15 years of experience, Jandy certified installer status, and Pentair expertise mean we can handle any pool or spa emergency.
Transparent Pricing: No hidden fees, no surprise charges. We explain all costs before beginning work.
Satisfaction Guarantee: Our money-back satisfaction guarantee applies to emergency service just like all our other work.
Contact Us for Emergency Service
When You Need Help Now
📞 Emergency Line: (562) 522-2203
📍 Location: 910 E 72nd St, Long Beach, CA 90805
Available 24/7 for true emergencies
Safety First, Always
Pool and spa emergencies can involve electrical, gas, plumbing, and chemical hazards. Your safety and the safety of our technicians is always the top priority.
If you have a pool or spa emergency:
- Ensure everyone’s safety first
- Keep people away from hazards
- Shut off equipment if safe to do so
- Call us immediately at (562) 522-2203
- Follow our safety instructions until we arrive
We’re here to help – from digging the hole till forever.
Adam’s Pool and Spa Service: Your trusted emergency service partner in Long Beach and surrounding areas since [year]. When you need help fast, we respond.