7 Questions to Ask Pool Cleaners Before Hiring and Why Each Matters
Post by
Adam Aguirre - Pool and Spa Expert in Long Beach
You searched “pool cleaners near me” and found dozens of options. They all look similar. The websites say the same things. And you’ve probably heard stories from neighbors about companies that started strong and then disappeared.
That pattern is common in Long Beach and the surrounding areas. A pool cleaning service shows up for a few weeks, does decent work, then stops returning calls. You’re left searching again.
These seven questions help you find the best pool cleaner before you commit. Each one reveals something specific about how a company operates. The answers tell you more than any review ever could.
Pool owners who ask these questions upfront avoid the frustration of starting over with a new technician every few months.
Table of Contents
What Questions Should I Ask a Pool Cleaner Before Hiring?
Before hiring a pool technician, ask these seven questions:
What does your weekly pool service include?
How do you handle scheduling and communication?
What certifications or training does your team have?
How do you balance pool chemicals?
Can you explain equipment issues in terms I’ll understand?
What happens if I’m not satisfied with the service?
Do you offer repairs and pool equipment installation too?
The answers reveal whether a company is organized, knowledgeable, and built for long-term relationships. Look for specifics, not vague promises. A reliable pool cleaning and maintenance services provider will answer these questions without hesitation.
Why These Questions Matter When Searching for Pool Cleaners Near Me
Most pool companies look the same online. They have similar photos, similar service lists, and similar five-star reviews. But the way they actually operate varies wildly.
Reviews help, but they don’t tell you how a company handles scheduling conflicts. They don’t reveal whether someone will answer the phone on a Friday afternoon. They don’t show you what happens when your pump fails or your spa stops heating.
The right questions expose how a company runs day to day. You learn whether they have systems in place or just wing it. Professional pool cleaning requires ongoing attention to detail that not every cleaner can deliver.
Long Beach pools run year-round. That’s different from places with seasonal pools that close for winter. Here, you need a company that can maintain consistency for 52 weeks, not just during summer. Whether you have an in-ground swimming pool or an above-ground pool, reliability matters more when your pool never closes.
Question 1: What Does Your Weekly Service Include?
This question sounds basic. But the answers vary more than you’d expect.
Some companies offer full professional pool cleaning and maintenance. That typically means skimming debris, brushing pool walls and tile, vacuuming the floor, testing and balancing chemicals, checking the filter and cartridge, and inspection of all equipment. Every visit keeps your pool looking pristine and ready to swim.
Other companies offer chemical-only service. They test the water, add chlorine to kill bacteria, and leave. The pool still looks dirty. The tile still has buildup. And you’re confused about what you’re paying for.
Red flag: Vague answers like “we take care of everything” without specifics.
Green flag: A clear checklist or service report that shows exactly what happens at each visit.
In our experience serving Long Beach homeowners over the past 15 years, we hear the same thing from people who’ve been through multiple pool companies. Nobody explained what “weekly service” actually meant. They assumed full maintenance and got something less. Don’t neglect to ask this question first. It sets the foundation for regular pool care that keeps your pool in top condition.
Question 2: How Do You Handle Scheduling and Communication?
This is where most pool companies fail. And it’s the most common complaint Long Beach homeowners have about their pool technician.
Ask about scheduling frequency first. Do they come the same day each week? The same time window? Or is it “sometime between Monday and Wednesday”? Consistent timing matters when you want to plan around pool maintenance visits.
Then ask about communication. If you have a question or see something wrong, how do you reach them? Is there an office number with someone who answers? Or does everything go to voicemail for days?
Red flag: No office staff. Calls always go to voicemail. No clear response time for urgent issues.
Green flag: A dedicated office manager who answers calls during business hours. A same-day or 24-hour response policy. A consistent weekly schedule you can count on.
At Adam’s Pool and Spa, our dedicated office manager answers calls and we make it a priority to respond by end of day. Coastal Long Beach properties near Naples or Belmont Shore often have pools and hot tubs that guests use frequently. When your pool is part of your entertaining space, you need to know your expert technician will keep it ready every week without you chasing them down.
Question 3: What Certifications or Training Does Your Team Have?
Anyone can start a pool cleaning business. Expertise takes longer to develop. An expert pool cleaner has credentials to prove their knowledge.
Manufacturer certifications matter. Jandy and Pentair are two of the leading equipment brands. A company certified by these manufacturers has demonstrated they know the systems inside and out. They understand pump mechanics, filter systems, and automation technology.
Red flag: “We’ve been doing this for years” with no specifics about training or credentials.
Green flag: Named certifications. Manufacturer partnerships. Evidence of ongoing education.
We’re a Jandy Certified Installer and Pentair Expert Installer. That means our customers typically get extended warranties and faster warranty service on equipment we install. For example, when we install a complete equipment package with pump, filter, and heater together, manufacturers may extend coverage up to five years. These certifications require training and testing that uncertified cleaners skip. Ask any company you’re considering to tailor their answer with specific credentials.
Question 4: How Do You Balance Pool Chemicals?
Water chemistry affects swimmer health and equipment longevity. According to CDC guidelines for pool water safety, proper chemical balance helps prevent waterborne illness and protects pool surfaces from damage.
Ask what they test for. A thorough pool service checks chlorine levels, pH, alkalinity, calcium hardness, and cyanuric acid. They should explain how they adjust for heavy use, rain, or heat waves that affect water clarity.
Red flag: “We just add chlorine” or “we eyeball it.”
Green flag: Explanation of what each chemical does and why balance matters for optimal water quality.
Salt air in coastal Long Beach neighborhoods can affect both water chemistry and equipment differently than inland areas. A technician familiar with Seal Beach, Alamitos Bay, or Peninsula properties understands these differences. They personalize their approach based on your location, not a one-size-fits-all formula. Proper pool care helps prevent algae growth and keeps water crystal clear.
Question 5: Can You Explain Equipment Issues in Terms I’ll Understand?
This question reveals a company’s philosophy. Do they educate customers or keep them in the dark?
Some companies prefer that you don’t understand your pool. It keeps you dependent on them. If your pump breaks or your pool heater fails, they tell you what to buy without explaining why. You never learn how to maintain your investment.
Other companies want you to understand. They walk you through how your pump works, what your filter does, and why certain repairs matter. You become a better pool owner. And you can spot small problems before they become expensive emergencies requiring leak detection or major replacement work.
Red flag: Dismissive answers. Technical jargon without explanation. “Don’t worry about it, we’ll handle it.”
Green flag: Willingness to teach. Clear explanations. Patience with questions. This approach gives you peace of mind.
Our Pool School consultations typically take 30 to 40 minutes with new customers. We explain every component, every maintenance step, and why each one matters. After that session, homeowners understand their pool system better than they ever have. Whether you manually check your pool or automate certain functions, knowing your system helps.
Question 6: What Happens If I’m Not Satisfied with the Service?
Every company says they do quality work. This question tests whether they stand behind it.
Ask about their satisfaction guarantee. What does it actually cover? If you’re unhappy with a service visit, what happens? A good solution should be offered promptly.
Red flag: No clear policy. Defensive response. “That’s never happened before.”
Green flag: Specific guarantee. Willingness to return and address issues. Clear process for complaints.
Our policy is simple: if something isn’t right, we come back out to make it right. We also back our repair work with a one-year parts and labor warranty. When we install complete equipment packages, manufacturers may offer extended warranty coverage of up to five years depending on the equipment combination. From ladder safety checks to wall tile condition, every detail should meet your standards.
Question 7: Do You Offer Repairs and Equipment Installation Too?
Pool ownership involves more than weekly cleaning. Pumps fail. Heaters break. Filters wear out and need replacement.
Ask whether the company handles repairs and equipment installation. If they only do pool clean services, you’ll need another vendor when something breaks. That means starting the search process again.
Red flag: “We only do cleaning. You’ll need to call someone else for that.”
Green flag: Integrated service covering maintenance, repairs, and equipment upgrades. They maintain and fix everything.
Our philosophy is “from digging the hole till forever.” We handle maintenance, repairs, and equipment installation so you have one trusted partner for everything. Established Long Beach neighborhoods like Bixby Knolls and Los Altos often have pools that may be 15 to 25 years old or more. These systems typically need both regular maintenance and occasional repair work. A company that handles everything simplifies your life. They can also service your hot tub or spa alongside your pool.
What Good Answers Sound Like
After asking these questions, you’ll notice a pattern in the responses.
Good companies give specifics. They name their certifications. They describe their scheduling system. They explain their guarantee without hesitation. They want to keep your pool in excellent condition long-term.
Vague companies speak in generalities. “We’re the best.” “We’ve been doing this forever.” “Don’t worry, we’ve got it covered.” These phrases sound reassuring but reveal nothing about actual pool care quality.
The best indicator? Willingness to educate. Companies that take time to explain things upfront tend to communicate well throughout the relationship. They see you as a partner, not just a paycheck. They address concerns you raise and tackle algae problems before they spread.
When you find a company that answers these questions with specifics and confidence, you stop searching. You get a partner who can handle your pool for years, not months.
Q: What pool cleaning services do you include in your standard pool maintenance package?
A: A comprehensive pool cleaning service should include skimming debris from the water surface, vacuuming the pool floor, brushing walls and tiles, emptying skimmer baskets, checking and balancing water chemistry, inspecting pool equipment for proper operation, and cleaning the filter system. Professional pool maintenance providers should clearly outline what’s included in their service packages so you know exactly what you’re paying for and can ensure your pool receives complete care.
Q: How often should I schedule pool maintenance and what happens if I skip regular pool service?
A: Most pools require weekly pool service during swimming season and bi-weekly maintenance during off-season months. Skipping regular maintenance can lead to algae growth, cloudy water, equipment damage, and costly repairs. Consistent pool care prevents small issues from becoming major problems and extends the life of your pool equipment. Regular inspection by an expert pool cleaning service ensures your pool remains safe, clean, and ready for use year-round.
Q: Are your pool cleaners certified experts, and what qualifications should I look for?
A: Professional pool cleaners should be certified by organizations like the Pool & Hot Tub Alliance (PHTA) or have equivalent credentials demonstrating their expertise. An expert in pool maintenance understands water chemistry, equipment repair, energy efficiency, and safety protocols. Ask about their training, years of experience, insurance coverage, and whether they’re qualified to service both pools and hot tub systems. Certified experts provide peace of mind that your pool is being cared for properly.
Q: What pool equipment do you inspect during routine maintenance visits?
A: During each pool service visit, technicians should conduct a thorough inspection of your pump, filter, heater, chlorinator, automatic cleaner, timer system, and all plumbing connections. They should check for leaks, unusual noises, proper pressure levels, and signs of wear. For properties with both amenities, hot tub equipment should also be examined. Regular equipment inspection helps identify potential failures before they occur, preventing emergency breakdowns and expensive replacements.
Q: How do you handle algae and bacteria to keep my pool safe and clean?
A: Expert pool cleaning services use a multi-layered approach to kill algae and bacteria. This includes maintaining proper chlorine or sanitizer levels, shocking the pool when necessary, ensuring adequate circulation and filtration, and applying algaecides when appropriate. Professional pool cleaners test water chemistry regularly and adjust chemical levels to prevent microbial growth before it starts. They also brush surfaces where algae typically forms and address the root causes of contamination rather than just treating symptoms.
Q: What guarantees or warranties do you offer on your pool cleaning service?
A: Reputable pool maintenance companies should offer service guarantees that provide peace of mind. Ask if they guarantee water clarity, stand behind their chemical balancing, or offer callbacks if issues arise between scheduled visits. Some expert pool services provide equipment repair warranties or satisfaction guarantees. Understanding their commitment to quality and what recourse you have if problems occur helps you choose a pool care provider you can trust for the long term.
Q: Can you service both my pool and hot tub, and do you offer emergency repairs?
A: Many comprehensive pool service companies are equipped to handle both pool and hot tub maintenance, which is convenient if you have multiple water features. Ask whether their technicians are trained for both types of systems, as hot tub care requires different expertise than pool maintenance.
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My pool maintenance contractor ordered Adam to my residence to repair a leak in my filter equipment. When he came to do the repair, it was an easy job for him so he didn't charge me. When I argued that he needed to charge me something for his time and travel, he wouldn't do it and just said, "Give us a good review" which I am now happy to do. Fair, friendly and efficient!
Response from the owner:Thank you for your fantastic review! We’re thrilled to hear that Adam provided such excellent service and went above and beyond. Your satisfaction is our priority, and we appreciate your recommendation. We'll be sure to share your kind words with Adam and the team.
If you want someone knowledgeable, honest and shows up on time, look no further than Adam. He not only fixed the issue on my spa, he saved me money on some bad advice I received prior from a different repair person that suggested additional things needed to be done. Won't use anyone else but Adam.
Response from the owner:Thank you for your kind words, Robert! We're thrilled to hear about your positive experience with Adam and appreciate your trust in our services. It's great to know he was able to help you and save you money in the process. We look forward to assisting you with any future needs!
Adam is very knowledgeable and answered all of our questions, provided helpful tips on how to cut cost, and being first-time pool owners, went through how everything works, so that was great. Pamela in the front office helped us with scheduling and was wonderful to speak with. We'll be using them again!
Adam’s pool and spa service did a great job explaining and providing competitive pricing to satisfy my pool needs. I highly recommend them, thank you for a job well done.
Response from the owner:Thank you for the great review. We look forward to continuing the great service on your pool.
Response from the owner:Thank you for the great review. We are happy to be able to provide you guys with quality service and answer any questions you have. Thank you for being great customers.
We needed to clean our pools out and make them look great for the summer and Adam and his team did an amazing job.
Response from the owner:Thanks Sean we love when our customers let everyone know how great of a job we are doing. We look forward to continuing the great service.
Adam drove over an hour to get this job done when others in my area couldn't. he was on time kept his work clean. Showed me how to work my new product. And was very helpful with all the questions I had thank you Adam I will definitely use his company from here on out
Very friendly professional service with a tremendous amount of knowledge. He really took the time when we got our first pool to educate us. And even the silliest questions he responded to. You’ll be so happy with him and his crew.
Adam has been servicing our pool for several months now. He does a great job! He's very reliable. He even found a great price on a new pool sweep that we needed and installed it. I don't worry about the pool at all -- with his excellent service, it's always sparkling and clean.
